This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

From  Monday 3rd July 2017, repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy. You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal. This is a pilot service being run by DGS & Swale CCG’s for 12 months, alongside other GP Practices. This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.”


 We are now offering  telephone consultations only from 8am-12am daily to speak to a GP/Nurse/Paramedic Practitioner


*IMPORTANT* NHS Health Screening Check - Find out more by clicking on our "NHS SCREENING SERVICES" tab on the right hand side menu for details on Cervical, Bowel & Breast screening services. 


DOWNLOAD THE "HEALTH HELP NOW" APP available for android and smart phones or go to


http://kent.healthhelpnow-nhs.net/privacy-policy/ 


Did we do something right?


Visit the NHS Choices website and let us know!


The practice will be closed for the following dates in 2018 for Training and cover will be provided by phoning NHS 111 from 1pm. 


Tuesday 6 February 2018


Thursday 19 April 2018


Thursday 17 May 2018


Tuesday 12th June 2018


Tuesday 25 September 2018 


Wednesday 17 October 2018


Thursday 15 November 2018


Tuesday 4 December 2018



Introduction to the Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.

Our results for the 6 months to the end of May 2015 show that 82% of our patients would be extremely likely to recommend our GP practice to friends and family, 11% said they would be likely to recommend us, 3.5% didn't know, and 3.5% said they would be extremely unlikely to recommend us.

Comments & Complaints

We endeavour to provide a good service to all patients, however sometimes misunderstandings can occur. Please do not hesitate to discuss any problems you may have with your Doctor or our Practice Manager. We work within the local guidelines and assure you that any complaints are duly dealt with.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website