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Noticeboard

Coronavirus

Have you been to a affected place in the last 14 days

or

had contact with somebody with Coroavirus

AND

do you have any of these symptoms?

COUGH / FEVER / SHORTNESS OF BREATH

If yes, to protect yourself and others please go home and call NHS 111 for expert advice.

DO NOT ENTER PILGRIMS WAY SURGERY

Find out more at nhs.uk/coronavirus


Face masks / Facial coverings

Face masks / Facial coverings are now Mandatory in most public areas. We understand some patients will be anxious about wearing a mask especially if you have breathing difficulties.

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.


Repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy. You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal. This is a pilot service being run by DGS & Swale CCG’s for 12 months, alongside other GP Practices. This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.”

 We are now offering  telephone consultations only from 8am-12am daily to speak to a GP/Nurse/Paramedic Practitioner



*IMPORTANT* NHS Health Screening Check - Find out more by clicking on our "NHS SCREENING SERVICES" tab on the right hand side menu for details on Cervical, Bowel & Breast screening services. 

DOWNLOAD THE "HEALTH HELP NOW" APP available for android and smart phones or go to

http://kent.healthhelpnow-nhs.net/privacy-policy/ 

Did we do something right?

Visit the NHS Choices website and let us know!

The practice will be closed for the following dates in 2019 for Training and cover will be provided by phoning NHS 111 from 1pm. 

 

March 2020

11th March 1300-1830 PLT (protected learning times)

April 2020

23rd April 1300-1830 PLT (protected learning times)

May 2020

20thMay 1300-1830 PLT (protected learning time)

June 2020

23rd June 1300-1830 PLT (protected learning time)

July 2020

22nd July 1300-1830 - IN HOUSE TRAINING

August 2020

TBC

September 2020

29th September 1300-1830 PLT (protected learning time)

October 2020

22nd October 1300-1830 PLT (protected learning time)

November 2020

19th November 1300-1830 PLT (protected learning time)

December 2020

9th December 1300-1830 PLT ( protected learning time)

OUR NEXT PPG MEETING IS ON 27th April 2020 AT PILGRIMS WAY SURGERY AT 6.30pm SO ALL PATIENTS ARE WELCOME


 

Introduction to the Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.

Our results for the year March 2018/19 show that 85.3% of our patients would be highly likely/likely to recommend our GP practice to friends and family.

Comments & Complaints

We endeavour to provide a good service to all patients, however sometimes misunderstandings can occur. Please do not hesitate to discuss any problems you may have with your Doctor or our Practice Manager (h.nota@nhs.net) /Assistant Practice Manager (s.nevard@nhs.net). We work within the local guidelines and assure you that any complaints are duly dealt with.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

The Freedom to Speak up Guardian

The National Guardian’s Office is an independent, non-statutory body with the remit to lead culture change in the NHS so that speaking up becomes business as usual. The office is not a regulator, but is sponsored by the CQC, NHS England and NHS Improvement. 

Contact the National Guardian's Office:

Email: enquiries@nationalguardianoffice.org.uk

Phone: 0300 067 9000

 
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