Pilgrims Way SurgeryDartford East Health CentrePilgrims WayDartford, DA1 1QYTel: 01322 279881
From Monday 3rd July 2017, repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy. You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal. This is a pilot service being run by DGS & Swale CCG’s for 12 months, alongside other GP Practices. This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.”
We are now offering telephone consultations only from 8am-12am daily to speak to a GP/Nurse/Paramedic Practitioner
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The practice will be closed for the following dates in 2018 for Training and cover will be provided by phoning NHS 111 from 1pm.
If you need to see the Doctor or Nurse please telephone the surgery and we will arrange a mutually convenient appointment. We run early morning surgeries for the convenience of the very busy patients!
Please telephone for an appointment between 8.00am and 6.30pm.
On the day telephone consultations are available between 9am to 12 noon.
If your Doctor is unavailable we will accommodate you with another Doctor or Health Care Professional within 48 hours.
Non Urgent Problems: Appointments can be made by calling 01322 279881.
Urgent Problems: Please call 01322 279881. Please do not be offended if the Receptionist asks questions. This is merely to assess your situation and ensure your problem is managed efficiently.
If possible please try to telephone reception AS EARLY AS POSSIBLE if you would like a home visit! Please make every effort to come into surgery if you can. Home visits are for house bound or extremely frail patients only. Exceptions can be made in some circumstances.
If you would like to know your blood test results they are available from 11.30am-6.00pm Mon-Fri except Wednesday (11.00am-1.30pm), 1 week after they have been done. We can only give you the result after it has been seen by your Doctor.
Changes to the appointment system:-
It was noted on our recent patient survey that some people are a bit confused about how we are running the appointment system now.
It appears that we have no emergency appointments yet when you speak to the Doctor, sometimes, he asks you to come straight to surgery or come in later that afternoon.
Why have we changed it?
A couple of years ago the Health Services Authority said that we should offer telephone consultations to our patients when they needed to speak to a clinical member of staff within 48 hours.
Why are there no more emergency appointments?
Telephone consultations take as long as face to face consultations and often, because the Doctor has no visual signs or symptoms, they take longer as the Doctor has to ask more questions. It’s a bit like when you phone NHS 111
The Doctor takes the information you give him and decides if you need to go to Hospital or if you can be seen later, or right away or if you can go to the Chemist and buy something to make you feel better.
I want to “see” the Doctor – not speak to him on the phone!
We are more than happy to see you in person. Please bear in mind though that you might have to book an appointment for another day if the GP feels it can wait a day or so.
I feel really unwell and I think the Doctor should see me.
Please make sure you tell the Doctor how you feel. Please also be fair. Emergency appointments are only made for genuine emergencies or very frail, elderly or very young. So please only ask Doctor for an emergency appointment if it is a genuine emergency.
The GP gave me a prescription but now I have changed my mind and I want to see a Doctor.
You can either call us back or call NHS 111 or you can go to your local Pharmacist for advice.
It is better to make an appointment and cancel it if you feel better than to leave it until you are so sick that you need immediate medical attention – please take good care of yourselves and take advice from the Pharmacist.
The Government has recommended that all patients have a named GP at the Surgery. This is to help ensure continuity of care and is especially important in large practices with several GPs. In smaller practices such as Pilgrims Way, this is less of a concern.
At Pilgrims Way Surgery, we have decided to allocate the named GP by surname. Your named GP does not have to be the doctor you see, and if you have been comfortable seeing another GP please continue to see them.
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